Outbound and inbound are two different places on purpose. Your order ships from a print facility near you. Your return goes to a warehouse in Kent, Washington. Neither of them is our office.
Outbound
Silk Crowns is run by The Birch Post LLC, a company registered in New Mexico. We do not own a print shop. When you order, the job goes to our print partner, which routes it to whichever of its facilities sits closest to your address. For US orders that is usually a facility in the United States. Because the partner uses more than one facility and more than one supplier for the blank blankets, we do not print a country-of-origin claim for the blanket on the product pages. The tracking number you receive shows which carrier picked it up, USPS or UPS.
Returns
Returns do not go back to the print facility, and they do not go to our office either. They go to a returns warehouse at 19206 68th Ave S, Kent, WA 98032. One address, one label, one place where every return is checked.
- Email support@silkcrowns.com and say whether you want a refund or an exchange.
- We send a prepaid return label. You print it at home.
- Hand the package to the carrier named on the label.
- We check the item when it lands and either refund you or print the replacement.
You pay nothing for the return leg. The deadlines and the refund timing live in the Returns & Refunds policy.
The office is a mail address
Our registered address is 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110. It handles mail and company paperwork. It cannot receive parcels, there is nothing to visit, and nothing to pick up. Do not send a return there; it will not reach us. There is also no phone line, so email is the only support channel.
Where the numbers live
Every figure about timing, shipping cost, and refunds is written once in the Shipping Policy and the Returns & Refunds policy, and the rest of the site reads from there. If a number on a product page ever disagrees with those pages, the policy pages win and we fix the product page.