Contact
Email support@silkcrowns.com. We reply within 1 business day, Monday to Friday.
| Order questions | Include your order number. It starts with #. |
|---|---|
| Returns and exchanges | Email within 30 days of delivery. We send a prepaid return label and pay the shipping. |
| Damaged or wrong item | Attach 2 photos. We replace it or refund it. |
| Cancel or change address | Email as soon as you can. This works until the order goes to print, usually within 24 hours. |
There is no phone line.
Addresses
| Company | The Birch Post LLC, registered in New Mexico, USA |
|---|---|
| Office and mail | 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110. Mail only. This address cannot receive parcels, and it is not a store. |
| Returns | Silk Crowns Returns, 19206 68th Ave S, Kent, WA 98032. Send returns here, with the prepaid label we email you. |